Customer Service CharterOur VisionTo be recognised as the leader in the development and support of people into rewarding employment.
Employment & TrainingFrom school leavers to people seeking to re-enter the workforce, or a change of career, to the employer looking for personnel assistance and advice, we are there to help all our clients find rewarding employment outcomes.
ServiceWe adhere to a range of codes of conduct and national standards, ensuring the highest level of service to our clients. We understand the importance of professional conduct in our service provision.
Access and EquityWe pride ourselves on the range and innovation of the services we offer. We aim to provide all our clients with the opportunity for growth and meaningful employment. Staff shall know, adhere to, actively support and promote equal employment opportunity principles in all their day-to-day activities and dealings with clients. For more information please view our
Access and Equity Statement.
Conflict of InterestA conflict of interest is defined as "A situation where a person has a personal interest in a matter the subject of a decision or duty of the person".
Our conflict of interest policy aims to both safeguard our staff members in the performance of their duties as well as protect the interests of our clients.
Where a client believes a conflict of interest occurs in the discharge of a staff member’s duties they should raise their concern with the CEO at 171 Lava Street, Warrnambool, 3280
Client RelationsWe seek constructive feedback from our clients as we recognise that it is a key component to improving our services. Where a client wishes to raise a concern, make a suggestion or pay a compliment they are encouraged to contact the relevant Regional Office Manager at their local Westvic Staffing Solutions office or alternately write to the CEO at 171 Lava Street, Warrnambool, 3280.
PrivacyWe value our client’s trust. The protection of personal information is a vital part of our relationship. For more information please view our
Privacy Statement.