Documents

• Calendar of events and meetings 2012

Registered Training Organisation manual

• RTOPRO001 Access and equity
• RTOPRO002 Accuracy and integrity of marketing
• RTOPRO003 Assessment validation
• RTOPRO004 Assessments
• RTOPRO005 Issuing certificates and SOAs
• RTOPRO006 Certification of accounts
• RTOPRO007 Client access to records
• RTOPRO008 Client enrolment
• RTOPRO009 Academic appeals
• RTOPRO010 Compliance with legislation
• RTOPRO011 Continuous improvement
• RTOPRO012 Cooperation during audits
• RTOPRO013 Developing training and assessment strategies
• RTOPRO014 Employee development
• RTOPRO015 Employee induction
• RTOPRO016 Industry engagement and feedback
• RTOPRO017 Internal audit procedure
• RTOPRO018 Employer consultation
• RTOPRO019 Insurance
• RTOPRO020 Meeting clients' individual needs
• RTOPRO021 Partnership arrangements
• RTOPRO022 Protection of fees paid in advance
• RTOPRO023 Providing performance monitoring data
• RTOPRO024 Recognition of prior learning
• RTOPRO025 Recognition of qualifications issued by other RTOs
• RTOPRO026 Records management
• RTOPRO027 Refunds
• RTOPRO028 Reporting significant RTO changes
• RTOPRO029 Retention, archiving, retrieval and transfer of records
• RTOPRO030 Staff engagement and feedback
• RTOPRO031 Trainer/Assessor qualifications
• RTOPRO032 Training and assessment
• RTOPRO033 Training design and delivery
• RTOPRO034 Transition of training packages/expiry of accredited courses
• RTOPRO035 Server backup
• RTOPRO036 Management review
• RTOPRO037 Version control
• RTOPRO038(a) Fees and charges GFTP
• RTOPRO038(b) Fees and charges FFS
• RTOPRO039 Language, literacy and numeracy
• RTOPRO040 Complaints register
• RTOPRO041 Organisation governance procedure
• RTOPRO042 Student safety and security
• RTOPRO043 Student plagiarism procedure
• RTOPRO044 Designated contact to VRQA